Follow the guest journey
Document reservations, deposits, on-site purchases, and final settlement as separate workflows.
HOSPITALITY / PAYMENT PERSPECTIVES
Make payments part of the welcome.
Consider the guest journey from booking to departure.
Discuss my business
THE SHORT ANSWER
How do hotels and hospitality businesses handle payments?
Hospitality businesses take payments at the front desk, restaurant, bar, and spa, often with deposits, pre-authorizations for incidentals, and remote payments before arrival. The best setups connect payment devices to the property management system and use payment links for bookings and pre-arrival charges.
KEY TAKEAWAYS
- Pre-authorizations and deposits follow card network rules.
- Payment links simplify pre-arrival charges.
- Integration with property software reduces manual work.
GO DEEPER
01Reservations02On-property services03Final settlement
WHAT MAKES THIS WORKFLOW DIFFERENT
Look beyond the
payment moment.
Deposits, incidentals, and on-property sales may use different systems. Confirm the supported payment workflows with the booking or property-software vendor and the provider.
Confirm booking integration
Ask the software vendor and proposed payment provider to confirm the specific integration, including cancellation and refund behavior.
Questions to bring
Which departments accept payments? How are deposits matched to bookings? Who can adjust or refund a transaction?
MAKE AN INFORMED CHOICE
Plan every guest payment touchpoint
Start with the workflow you need. Confirm the details of a proposed solution before committing.
Talk through your options| Approach | Use case | What to confirm |
|---|---|---|
| 01Reservation | Payment before the visit | Deposits and booking references |
| 02During the stay | Purchases across service areas | Department permissions and records |
| 03Departure | Close the guest’s account | Adjustments and final receipt |
SETUPS TO CONSIDER
Hardware worth a closer look.
A MORE USEFUL CONSULTATION
Bring the details
that shape the setup.
No need to have every answer. These are the questions worth starting with.
- Which booking or property system is in use?
- How are deposits and cancellations handled?
- Which departments need separate access?
FREQUENTLY ASKED
Questions about hospitality payments.
How should we discuss booking deposits?
Explain when you collect a deposit, how it is associated with a reservation, and how changes or cancellations are handled. Confirm the workflow in your actual booking software.
What about incidentals or pre-authorizations?
Describe your use case to the provider and property-software vendor. Availability, authorization behavior, release timing, and permitted use require specific confirmation.
Where should we start?
Bring your existing setup and discuss these questions: Which booking or property system is in use? How are deposits and cancellations handled? Which departments need separate access? A useful shortlist begins with those requirements.
Can we keep our current software or equipment?
That depends on the exact models, software versions, integrations, and processing arrangement. Request confirmation for your configuration before committing.
Does this page confirm that a product or feature is available?
No. Hardware and technology categories illustrate options to explore. Availability, supported workflows, eligibility, pricing, and terms require verification in a written proposal.